Shipping & delivery
Everything we know about how your order travels - written plainly, with no hidden costs.
How shipping is charged
Shipping is charged separately from the item price and depends on your delivery country. The exact amount is shown on every product page once you choose a destination, and again in your cart before you pay. If a destination has no shipping option listed, we cannot ship that item there yet - we never treat a missing rate as free shipping.
Where we ship
Availability is set per product and per destination. The destination selector on each product page lists the countries currently available for that item. Shipping availability may vary between products, and availability may change if our fulfilment partners update their delivery coverage. If your destination is not currently available, let us know.
Dispatch and delivery times
Orders are normally submitted for fulfilment within 1–3 business days after payment. Where a delivery estimate is available, it will be shown before checkout. Delivery estimates generally begin from dispatch and are provided for guidance unless expressly stated otherwise. Carrier delays, customs processing, weather, peak periods and other circumstances may affect delivery times.
Shipping delays
If we learn that an order cannot be shipped within a timeframe stated to you or within a timeframe required by applicable law, we will notify you. Where required by applicable law, you will be given the option to accept a revised timeframe or cancel the affected order for a refund.
Tracking and split shipments
You will receive tracking information by email as soon as it is available. Orders containing several items may arrive in more than one parcel, with separate tracking numbers, at no extra cost to you.
Customs, duties and taxes
Taxes, VAT, customs duties and import charges vary by destination. Where The Wishlist is required to collect tax at checkout, the applicable amount will be shown before you pay. In other cases, customs authorities, postal operators or carriers may collect duties, taxes or handling charges from the recipient on import. Any charges not collected by The Wishlist at checkout remain the recipient's responsibility where permitted by applicable law.
Fulfilment
The Wishlist is an independent retailer. Orders are fulfilled and dispatched on our behalf by third-party manufacturing and logistics partners, which is how we keep a curated range at a fair price. The Wishlist remains your point of contact for the entire order.
Incorrect addresses
Please check your delivery address carefully before placing your order. Once an order has been dispatched, we may be unable to change or redirect the delivery address. If you notice an error after placing your order, contact us as soon as possible and we will do our best to update the details before fulfilment or dispatch. If a parcel is returned because an incorrect or incomplete address was provided, additional reshipping costs may apply where permitted by applicable law.